Sr Product Manager, Business Systems

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In this role you will lead our Product Management efforts on all of the back office systems that drive Warby Parker, including Supply Chain, Customer Experience, and Retail Technologies. Your job: to partner with business owners, internal development teams, and external partners to support some of the most beautiful and seamlessly integrated shopping experiences across the web and in stores. You in? Keep reading.

Your key tasks will be to:

Manage cross-functional projects
Evaluate internal vs. external capabilities to drive resource planning
Build a business model to determine priorities and benefits
Identify and prioritize optimizations across the entire supply chain, from ideation to delivery/in-store purchase
Own the approval process

We’ll also need you to:

Have 5-7 years of experience developing, defining, and growing multiple backend systems (e.g. CRM, CMS, Supply Chain/Inventory, Merchandising, Material Handling Systems/Warehouse Management Systems), Product Lifecycle Management (PLM), PO management systems, and/or modules that complemented (bolted on to) ERPs
Optimize our interactions with external vendor systems
Become an expert on how our back office systems influence our customer’s goals and business priorities—and constantly seek improvements for them
Create roadmaps and designs based on our business objectives and metrics
Generate ideas and strategies based on understanding of current and future problems
Have excellent presentation, collaboration, and communication skills
Work closely with both business and technical stakeholders and providers
Be a team player who plays nicely with others and is comfortable being both the quarterback and the contributor on different projects

It would be cool if you had:

A passion for making and shipping products
Experience with logistics, warehouses, or manufacturing in a retail and/or ecommerce context
Experience in defining or understanding business metrics that measure the effectiveness of backend systems you’ve helped lead to the finish line


Jul 16, 2015


Warby Parker


New York, NY