The Path Forward Return to Work program at AppNexus is a 16-week paid internship for experienced professionals returning to the workforce after taking time off for caregiving. The program is open to women and men who have at least 5 years of professional experience and have been out of the paid workforce for at least two years to focus on caring for a child or other dependent. If you meet these criteria, we welcome you to apply. The 16-week program runs from February 27, 2017 through June 16, 2017.
The AppNexus Product Support Specialist maintains a dedicated focus on ensuring that customers are incredibly satisfied with AppNexus platform. They are the link between the Account Management / Implementation teams and the Product and Engineering teams. The Product Specialist exhibits a deep product expertise, highly responsive and professional communication, creative problem solving, and effective coordination of internal resources. This role is perfect for someone who has a passion for the Internet or all things digital, customer service, solving complex problems, and who loves to learn and teach.
About the job:
Provide post-implementation product support to AppNexus customers
Manage customer support cases, which includes verifying cases, analyzing data, isolating and diagnosing the problem, and resolving the issue where possible
Coordinate with Product and Engineering teams in identifying, reporting and resolving product issues
Author, edit, publish and maintain an online knowledge base of known issues/solutions
Share knowledge with Console Support team members
5+ years of work experience
Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues
Outstanding written and verbal communication skills
Demonstrable passion for learning new technology Knowledge of SQL, HTML, Python and/or data analysis preferred